There are many different reasons why you’re not able to properly connect your Samsung TV to the internet. Luckily, most of them are easily fixed in a few simple steps!
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What to Do If Your Samsung Smart TV is the Problem
In order to solve the issue, it’s important to first find the device that’s causing it. In many cases, that device will be your Samsung smart TV. To check if that’s your case, you should try connecting your TV to another wireless network. You can also use your mobile data if you don’t have any other working network around you.
In case everything is working properly once you connect the TV to the second network, then your Samsung TV is not the issue. On the other hand, those whose TVs keep disconnecting to the new network will probably find the solution to their problem by poking around their Samsung device. Here are the easiest ways to troubleshoot the Samsung television.
1. Update Your Samsung Smart TV
Outdated firmware can cause issues with your smart TV and lead to troubles with the Wi-Fi connection. In most cases, your Samsung TV should automatically update its software every time a new version becomes available.
However, these updates won’t start on their own if you don’t have an internet connection. That is why you might have to do this step manually.
To do that, you’ll need a USB drive where you’ll move the downloaded version that you’ll later insert into the TV. Then, go to the Download Center of the official Samsung website. You can find your model on the list and download the latest available firmware. Then, you’ll need to unzip the file and save it on the USB drive you took.
Next, you should turn off the TV and plug the USB drive into the correct USB port of the TV. You’ll then have to turn the TV back on and press the Home button. Once the menu opens, you’ll have to go to Settings, then click on Support. You’ll then be able to go to the Software Update menu and click on Update Now.
You can confirm the update and wait for your Samsung TV to locate the file from the USB and start the update process. The TV will likely restart after that’s over, so you should give it a couple of minutes before testing out the Wi-Fi connection.
2. Reset the Samsung TV
Resetting your TV will likely solve the problem you’re having. To do that, you’ll have to first power your television on. Then, hold the Power button on the remote until you see the Samsung logo on the screen.
You should wait until the LED light that’s on the front of the TV turns red and starts linking. You’ll then have to wait for the TV to turn on on its own and check the wireless connection again.
3. Perform a Factory Reset on the Samsung TV
There’s a chance that you changed some of the Samsung TV settings while you were using it. As a result, your TV might experience some issues with connecting to the internet. Luckily, those kinds of problems can be solved by performing a factory reset on the device.
You should keep in mind that this process will revert the TV back to its original settings. Thus, you’ll have to reinstall all of the apps.
The process of a factory reset is the same on most Samsung smart TVs. You’ll have to start by pressing the Home button on the remote and going to the Settings. Then, you should click on General and select Reset.
The device will then ask you for a passcode. If you didn’t change the code after you bought it, the PIN should be four zeros. Your TV will then reset and restart. You should give the device a couple of minutes before you start using it.
What to Do If Your Wireless Connection is Causing the Issue
Another culprit of your problem might be your internet connection. That is why you should first check the Wi-Fi signal strength in your Samsung TV settings. To do that, you should press the Home button, go to the Settings of the TV and click on General. Next, you can go to Network, Open Network Settings, and choose Wireless.
You’ll then be able to check the strength of the signal by verifying the number of Wi-Fi bars showing. If the bars are full and you’re certain that your TV is not causing the problem, you can try restarting the router. You’ll do that by unplugging it from the power source, waiting a few minutes, and plugging it back in.
Recommended reading :
- The Xfinity Stream App Is Not Working on a Samsung TV (Solutions Provided)
- Why Does LG TV Disconnect From Wi-Fi?
- Sony TV Wi-Fi Connected But No Internet Access (Troubleshooting Sony TV Internet Connection)
In addition, you should also double-check if you entered the correct wireless password. To do that, you’ll need to press the Home button on the remote and go to the Settings. Next, press General, then Network, and click on Open Network Settings.
You’ll then be able to select the Wireless option. The TV will then list all of the networks available. You can choose yours and click on Show Password to check whether you’ve entered your login credentials properly.
On the other hand, in case you have one or two bars on the connection, you should work on improving the strength of the signal. You can do that in various ways.
1. Use the Ethernet Cable
The easiest way to improve your signal is to use the Ethernet cable instead of a wireless connection. You should take your cable, plug one end into the router and the other one into the correct port of your TV. Now you can check the signal strength.
2. Move the Router
Another method of fixing the internet signal is to move the router closer to your TV. What’s more, you should also ensure that the space between the TV and the router is free of any large furniture or angles that could disrupt the connection. If you’re not able to move the router any closer, you should consider purchasing a Wi-Fi extender.
3. Reset the Network Settings on the TV
Most issues with the internet connection can be solved by resetting the network settings of the Samsung TV. You’ll do that by clicking the Home button on the remote. Next, you can go to the Settings, then General and then click on Network. You should select the Reset Network option. The final steps of this process will be restarting the TV and reconnecting to your home network.
In Conclusion
Hopefully, our guide to fixing the Samsung smart TV disconnecting from Wi-Fi issue helped! We made sure to cover all of the ways you can fix the problem, depending on whether your TV or your Wi-Fi network are causing the issue.
In case you weren’t able to fix your situation, you might have to contact Samsung customer support. Alternatively, you could also reach out to your internet provider to see if they might be able to help you.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.