Is it possible to cancel Comcast cable and continue using internet services? Does that come with some extra costs? After reading our article, you’ll have all the info on the Comcast cancelation policy and whether you can negotiate your way out of a bad deal.
Can You Cancel Comcast Xfinity TV and Keep Internet?
The short answer is yes. You can cancel any service you are getting from Xfinity without having to stop using other services the company provides. Internet is among them. Thus, you can submit your cancelation request for Comcast cable without worrying about the company canceling the rest.
Still, there are a couple of things to keep in mind. So, we recommend that you read this article all the way through before submitting your cancelation request.
How to Cancel Comcast Cable and Keep Internet?
You can cancel your Comcast cable just like you would any other service. Firstly, you should think about your reasoning for cancelation. It’s also wise to consider possible options you may want Xfinity to offer you that will make you change your mind.
Xfinity has an excellent customer retention team. The team will want you to continue using all of the Comcast services you’ve been using until now. That is why they’ll try to offer you some discounts or better deals to persuade you not to cancel your Comcast cable.
If there is anything the company can do for you, you should definitely make that clear once you speak to a representative. Then, you can contact Xfinity customer support to chat with a representative.
You can contact the company’s customer service in various ways. Even if you send a message to Xfinity, a representative will likely call you to chat about the cancelation. Therefore, it might be best just to call the customer service phone number to save time.
Once you reach support, you can ask to speak to a live representative about the cancelation. You should make it clear to them that you will be canceling your cable but that you wish to continue using internet services. Then, you could ask about the possible costs of cable cancelation as well as how much you’ll be paying for using only the internet. You may be able to renegotiate the costs during that call, so be prepared for that possibility as well.
Possible Costs of Canceling Comcast Cable and Keeping Internet
If you signed a contract with Comcast for a plan that includes both cable and internet services, you might have additional costs to consider. Comcast contracts have a minimum term you need to honor. In case you decide to end the contract before that period is over, you will face early termination fees.
These fees usually depend on the type of services you’re using and the number of months you have left in your contract. But, in general, customers usually have $10 of fees for every month they won’t be using the Comcast services.
For instance, let’s say you cancel your services and you have three months left in your minimum term. You will have to pay $10 times three, which is $30. As we mentioned, that is not always the case. Thus, you should ask the representative about your extra charges while on the call.
Comcast may waive the early termination fee for customers who are not canceling every service with them. The company wants you as a customer, which is why they may offer some exceptions to their rules.
You can try renegotiating that with the representative when discussing the cancelation. You signed a contract for both services, which is why it may be difficult for Comcast to grant you your request. Still, it’s worth trying out.
Your New Costs for Comcast Services
If you purchased a bundle that included cable and internet services, your costs would change once you cancel the cable. What’s more, you can expect to pay the full price of internet services, as discounts usually come with bundles and special plans for multiple services. Thus, you should be prepared to pay a bit more for your internet than you did when it came in a bundle with the cable.
You will be changing your plan, so it’s good to discuss all of your plan options with a representative. Once you decide on your speed and the costs, Comcast will likely send you a new contract to sign.
Returning the Equipment
Any cable-related equipment will probably have to be returned to Comcast within a month of cancelation. You should ask the representative you’re talking to about the return options. Moreover, in case you’re changing your internet tier, you may need a different kind of equipment for the internet services as well. If that’s the case, you will probably need to return those gadgets as well.
Still, you may be able to simply exchange your old equipment with a new one once a technician comes to install it. Since that would save you a lot of time, it’s wise to discuss this option with a representative before ending the call.
How to Return Xfinity Equipment
It’s possible to cancel your Comcast cable and keep using the internet services! However, that may come with some extra charges and a more expensive internet plan.
Luckily, with the help of our article, you now know what you can negotiate and how to ask for a better deal. Good luck!
Hey, I’m Jeremy. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.