In this article, we’re helping you properly cancel your Belong internet services. While the process is pretty easy, there are a few things to keep in mind before you submit your request. We’ll cover all of that and more today!
Sending an Internet Cancelation Request to Belong
The easiest way to cancel your internet services with Belong is through your account. You will have to go to the official Belong website and go to the section that allows you to log into your account.
There, you’ll find a Chat with Us portion of the site. Once you click on it, you’ll be able to submit a cancelation request and explain your reasoning for leaving the company.
In most cases, a Belong representative will contact you to discuss your wish to discontinue using the company’s services. Their main job will be to determine whether the service provider needs to work on specific areas of its offer to retain a larger number of customers. In addition, the representative may try to find ways to keep you as a customer.
If you’re open to the idea of staying with Belong and getting special perks, you should carefully negotiate a new deal. You might be able to get a discount, additional services for free, or even renegotiate a payment plan that will allow you to pay your bills more easily.
In case you’re not open to renegotiating your terms and are certain about your cancelation, you should make that clear to the representative. That way, you’ll avoid a long chat about possible options you are sure you won’t accept.
When to Send a Request for Service Cancelation to Belong
The timing of your cancelation request is really important, as it can help you avoid possible early termination fees. In addition, some internet providers will charge you for a full month once a certain date in the month passes, no matter when you cancel your internet services. Therefore, it’s wise to get informed on each company’s policy.
Belong calculates your monthly bill from the first of each month. So, if you cancel any day after that, you will be charged for the full month. That is why you should submit the internet cancelation request at the end of the month to make sure that you won’t be paying for services you won’t be using.
What’s more, it usually takes Belong around three to five business days to process a customer’s request. Just to be sure that you’re giving the provider enough time to process your cancelation, it’s best that you send in the cancelation request about a week before the date you’ll no longer be needing the internet services.
Belong Early Termination Fees
Belong has extra charges in place for customers who want to get out of their contracts earlier. Moreover, there are other rules that may lead to additional fees. The fees depend on the type of your contract and your usage. Let’s go over all of them to help you prepare for your cancelation.
Canceling Your Belong Services Before the First Bill
If you have just activated your Belong services and you wish to cancel them immediately, Belong will still charge you for usage. The only way to avoid these fees would be to discontinue the services before Belong officially activates them.
In case you have a month-to-month plan, you will have to pay for one month of services upon cancelation. That is if Belong has already activated your internet. On the other hand, those with a 12-month fixed term plan will have to pay a mind fee. This fee usually amounts to $100.
Canceling Your Belong Services After the First Bill
If you’re under a contract with Belong, you will have to pay Early Termination Charges. The charges depend on how many months you have left in your contract. The maximum fee the company can charge you for a 12-month fixed term plan is $240. This amount decreases by $20 each month. Therefore, if you have ten months left in your contract, your Early Termination Charges will amount to $200.
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Furthermore, those with an nbn Connection Charge will have additional fees to pay for. These fees will depend on any outstanding monthly repayments. It’s best that you contact Belong customer service. They’ll help you check how much you will owe to Belong upon cancelation before you make your decision.
Once you cancel your Belong internet service, the company will deduct your Early Termination Charges from your PayPay account or credit card. The deduction will take place on the day of your cancelation or once Belong processes it.
The process of canceling your Belong internet service is pretty straightforward. You will have to send a cancelation request, chat with a representative, and your services will be discontinued.
The main thing you should keep in mind when canceling your service will be Early Termination Charges. Luckily, with the help of your quick guide, you will know just how much you will need to pay if you decide to discontinue your Belong internet before your contract ends.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.