Are you experiencing issues with the EE broadband? Internet connection problems are among the most common ones when it comes to EE services. Thankfully, we are here to fix them! Today, we’re bringing you six crucial tips that should help you get back online in no time!
Tips for Fixing the EE Broadband Not Working Issue
1. Check the Landline Phone
One of the main reasons for the EE broadband not working is the out of service landline phone. That is why checking its state should be your first task. To verify whether everything is working properly, you’ll need to plug the phone cable into the socket where your router is plugged in. Then, you should listen carefully to check if there is a dial tone. You could also try to make a call and see if it goes through.
In case everything is working properly, you can move to the next troubleshooting step. If not, you can contact EE customer service to see how you can fix the landline issues.
2. Verify Whether the Broadband Service is Active
Your broadband offer might have expired, which is why you aren’t getting any internet signal. Luckily, there’s an easy way to check that.
You should go to your profile in the My EE section. Then, log into the account and find the My EE Broadband menu. In that menu, you should click on the My Account options and select Track an order. In this section, you’ll see all of the details of the services you purchased as well as when they expire. If you’re past the expiration date, you can renew it and then test out the connection. You should give EE around 24 hours to renew your package after you activate it.
In addition, you might have forgotten to pay your EE bills, which resulted in your account being cut off. To check whether that happened, you should once again log into your EE account. Then, select the Your Bills option from the menu to receive all the info on the possible outstanding balance.
3. Examine if the Router and Modem are Properly Set Up
First of all, you should verify the state of all of the cords connected to the router and the modem. Then, you’ll need to check if they are properly plugged in. The broadband cable with grey ends should be connected to both the master phone socket and the Smart Hub. Moreover, the two parts of the Hub’s power plug should be securely attached. You will know that you are online when the Hub’s light turns aqua.
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You could also download the EE Home app, which is available on both IOS and Android devices. On the app, you’ll see lots of useful information, including the extra troubleshooting steps.
What to Do If You Have an Openreach Modem
In case you have an Openreach modem, your steps will be a bit different. You should connect your Openreach modem to the Smart Hub router via the Ethernet cable. This cord has to go into the LAN port of the modem, and the other end should be in the WAN port of the Hub. The other end of the grey broadband cable we mentioned before, which goes into the master socket, should be inserted into the DSL port of the modem.
4. Restart the Router
In case everything is properly connected, you might have to restart your router. Since most routers have a power button, you can simply press it, and the device will turn off. Then, wait for a minute or two before turning it on again. After that, you should wait for another minute for everything to get back online and then test out the connection.
Other routers won’t have the power button. In that case, you should unplug the device from the power source and go through the same steps we mentioned above.
5. Troubleshoot Potential Wi-Fi Issues
Another thing you can try out in attempting to get your EE broadband to work again is to troubleshoot the wireless signal. You’ll do that with the help of the Ethernet cable. Ethernet cords provide us with the strongest and the most stable connection. If linking the two devices using it doesn’t get you back online, then you can be almost certain that your problem is with the Wi-Fi.
You can begin the troubleshooting process by taking the Ethernet cable. Next, plug one end into the back of your router and the other into a device you’re using. The best device for this process will be your computer since it will be much easier for you to access other troubleshooting steps. Then, you should try accessing the internet.
6. Test Out the Phone Socket
Your master phone socket is vital to your broadband connection. That is why you could link many of your internet problems to the socket. In case you have a single master socket, you can try connecting it to the router using a microfilter. You could also connect the router directly to the BT test socket to ensure that the socket is not to blame for any potential internet issues.
Firstly, you should unplug the router from the power supply and remove everything that’s connected to the phone socket. Next, you’ll need to unscrew the screws which are at the bottom half of the socket and remove the faceplate from that part. Then, plug the broadband filter into the test socket, which is directly behind the faceplate you removed. Now, plug the router back into the power source and test out the connection.
Final Thoughts
We tried to help you get your EE service back online with expert advice on the matter! Hopefully, you found at least one of our six tips useful in this process, and you can now use the internet services without any problems.
If not, you can always contact EE customer service and try to get in touch with a representative that will address your particular issue. Alternatively, you could text HELP and then write your landline number and send the text to 60071. You should receive additional help for your problem within half an hour.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.