If you’re wondering what equipment you need to return to Comcast if you cancel the subscription or decide to move to a location where their services are not competitive, you’ve come to the right place.
This article will explain what you need to return, the time frame to do it, and how to return their equipment to Comcast.
CONTENTS
Legit Reasons to Return the Equipment to Comcast
There is one reason you have to return the equipment to Comcast and a couple more when it is a good idea.
The only reason when you absolutely have to return rented equipment to Comcast if you want to avoid paying the full retail price for brand new is when you are canceling your subscription.
If you are moving, upgrading, or downgrading your internet plan, it would be wise to return the equipment to Comcast in case there is a compatibility issue between the equipment you are currently using and requirements on a new location or a different internet plan.
The last reason to return the equipment to Comcast is to repair or replace faulty units.
What to Return to Comcast and What to Keep?
Comcast made the basic list of devices that you need to return. You need to give back Cable/TV boxes, remotes, modems, routers, cameras, xFi pods, gateways, and their power cords.
You don’t need to send back ethernet and coaxial cables used to connect those devices.
Now that you know when you need to return the equipment and what the list includes, let’s talk about the process.
How to Return Equipment to Comcast?
The return process starts online. You will need to go to the Xfinity website and log into your account. Once there, navigate to the Equipment return page.
You will find a list of equipment Comcast holds you accountable for.
Check the ones you wish to return, fill in the reason for the return and choose the method you will use to return the equipment to Comcast.
There are a couple of solutions when delivering the equipment you are returning to Comcast.
UPS Drop-Off Option
Gather- up the equipment and take it to the nearest UPS store. They will pack it and send it to Comcast for you.
You will get a shipping label as proof, and you need to hold on to it until the delivery is confirmed.
UPS Pick–Up Option
Alternatively, you can arrange a pick-up with UPS. They will come to your place, pick up the equipment and give you the slip with a tracking number to confirm that you’ve sent the units you need to return. Hold on to that document until the delivery is confirmed.
Xfinity Store or Comcast Service Center Drop-Off
If there is an Xfinity store or Comcast service center near your location, you can return the equipment directly.
To find a complete list of their locations, check the map of Xfinity store locations.
Another great plus of returning Comcast’s equipment directly is that your account will be cleared from returned units in real-time, and all issues can be resolved on the spot.
Recommended reading:
- DNS Server Not Responding on Comcast Xfinity – The Easiest Ways to Troubleshoot the Issue
- My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions)
- What Wi-Fi Extenders & Wi-Fi Mesh Systems Works Best With Comcast?
Whatever your preferred option might be, keep the proof that you sent or delivered the equipment in time.
The time frame Comcast gives after canceling a subscription is ten days so you don’t have much time to waste.
What Happens if You Don’t Return Rented Equipment to Comcast?
If you fail to return the equipment to Comcast within the time frame, they will charge you the full retail value of the new equipment plus additional costs. What’s even worse, you won’t be able to avoid paying them.
If they can’t get the money from you, they will be more than happy to hand over your file to the collection agency and ruin your credit score along the way.
Summary
You need to return Comcast’s equipment when you cancel your subscription. That is a must because they will charge you the full retail price for every piece you don’t return within the ten days from cancellation. However, there are a few other occasions when you should consider replacing the equipment you are currently using and renting a new one.
Those situations are when you move to a different location, upgrading or downgrading your internet plan.
Your existing equipment might be fine for your current situation, but a new location or different internet plan may have other requirements.
Comcast wants you to return Cable/TV boxes, remotes, modems, routers, cameras, xFi pods, gateways, and their power cords. Basically, everything they gave you other than coaxial and ethernet cables.
You should initiate the process by logging into your online Comcast account and going to the Equipment return page.
Once you initiate the process, you can either send the equipment via UPS or bring it to them yourself by going to the nearest Xfinity shop or Comcast service center.
If you choose UPS, make sure you keep the shipping slip until the delivery is confirmed. That way, you will avoid possible charges in case the shipment gets lost.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.
