Globe at Home Prepaid Wi-Fi Connected But No Internet Access – What to Do?

Globe Telecom is one of the leading telecommunications providers in the Philippines. For all those who are users of the services of this company, in this article, we will answer the question “What to do in a situation when Globe Prepaid Wi-Fi is connected but there is no internet access?”.

The inability to connect to the internet is one of the biggest nightmares of modern times. Just imagine a situation without internet access – you can’t use social networks, you can’t check emails, you can’t watch videos on YouTube, etc. This really seems frustrating.

Of course, when you know the exact cause of your internet connection issue, it is much easier because you can start fixing it.

However, what to do when everything seems fine, but you still can’t access the internet? Don’t worry, in this article, we will cover all the potential reasons that could lead to this situation, and of course, we’ll explain what you need to do to successfully connect your PC/laptop/phone to the Internet.

Globe at Home Prepaid Wi-Fi Connected But No Internet Access

Check Your Ethernet Cable

When looking for a culprit, it’s not a bad idea to start with an Ethernet cable. First, make sure the cable is properly inserted into the Ethernet port. Also, make a detailed inspection to see if there is any physical damage to the cable. If so, you will need to get a new one.

Restart the Modem and Router

Restart often solves various problems with the internet connection – slow speed, inconsistent connection, etc. It’s easy to do – just turn off the router and modem, and then turn them on again in a few minutes.

Check the Time and Date on Your Device

This can happen to less experienced users. You may not know this, but wrong time or date settings could cause the loss of internet connection. Be sure to check this and, if it’s incorrect, enter the correct time and date.

Enable DMZ Settings

Enable DMZ settings. Why? Well, because your router’s firewall is maybe interfering with the internet connection preventing your device from going online even though you’re connected to the Wi-Fi. You will do this as follows:

  • Click on the Advanced option
  • Then go to Security
  • In the Security section, find and click on DMZ Settings
  • With DMZ status you will see Enable and Disable. You need to check Enable. 
  • Finally, click on Apply

DMZ Explained

Note: Enabling DMZ puts your devices at risk. You’re basically removing the router’s firewall that protects you from malicious attacks. Use this method only to check if there’s a problem with your router. If you still can’t access the Internet, disable DMZ. 

Disable the Router Firewalls

This one is pretty similar to the previous tip. The only difference is that DMZ also forwards all ports to the device used as a DMZ host. Here’s how to disable the firewall:

  • Select Advanced, then click Security. 
  • From the Security section, select Firewall. 
  • Now, you need to turn off all the options from the Firewall section by unchecking them. 
  • Click Apply.
  • From the menu on the left, select System, then click Restart.
  • In the window on the right that will also open, select Restart, and finally click OK.

Disable firewall

Note: Just like DMZ, this should only be a temporary solution. Disable firewall just to check whether that restores your internet connection or not. If not, reenable it.

Check Other Devices

Try connecting to Wi-Fi on several different devices. If none of them have internet access, then there is no doubt that the problem comes from a modem or a router. If you can access the internet on some devices, then the problem is probably not in the modem/router. 

Clean the DNS Cache

It is useful to know that when the cache memory is too crowded, it can cause connection problems, so rinsing the DNS cache is recommended. Here’s how to do it:

  • First, click on the start menu.
  • Now select Windows System.
  • In Windows System, find Command Prompt, right-click on it, and select Run as administrator.
  • Type the following: ipconfig / flushdns.
  • Finally, press enter.

If the problem was in the DNS cache, you should have Internet access after these procedures.

How to Flush DNS (macOS, Windows 10, Chrome)

Connect the Modem to the Computer Using an Ethernet Cable

This method will help you determine if you may have a problem with the router. Connect your modem directly to your computer via an Ethernet cable. If you have internet access, then something is wrong with the router.

Check the Remaining Amount of Your Data

Make sure you have used up the amount of data available to you. If so, then this is the reason why you do not have internet access, you will solve this very simply – renew your internet package.

Reset Your Network Settings

You can always reset your Network settings. This is done extremely simply: 

First, find and click Settings on your computer. Then, open Network and Internet. In the Network and Internet section, click Status. At the very bottom, find Network Reset and click on it. Finally, click on Reset Now.

Network Reset

Reset the Router

This is done by pressing the reset button with a paper clip (or some other sharp object) and holding it for 5-10 seconds. After resetting, all settings on the router will be deleted and reset to factory defaults.


We hope that some of the solutions we listed above will eliminate interference, resolve your problem, and give you access to the Internet. If you still don’t have internet access after trying all these potential solutions, we advise you to contact your ISP for help.

Leave a Comment