Having a fast and stable internet connection is a must in today’s world. Almost every device we have in our household depends on our internet connection in order to work at its best. Therefore, it is understandable how disturbing it can be when we notice there is no Internet connection. In this article we are going to cover the problem of no internet light on Sky router, what are the possible reasons and what can we do to fix this issue.
No internet light on Sky router – Possible reasons
Some of the possible reasons that may result in no internet light on your Sky router are:
- Service outage or ongoing maintenance
- Loose connections
- Router powered off
- Faulty microfilter
- Faulty router
How to fix the No Internet light on Sky router issue
Although you can immediately contact Sky Support to help you fix the no internet light problem, there are some things you can do on your own first. They don’t require much time and they also don’t require some special technical knowledge in order to perform them. However, some of the solutions given below can actually help you fix the problem on your own.
So, let’s begin!
Check whether the router is plugged in
Normally if the router is not connected to the power source there will be no lights at all. All you need to do at this point is to check whether the router is plugged in and turned on. If this is not the case, move to the next step.
Check the connections
If you are not getting an internet connection there are high chances that there is a loose or damaged cable somewhere. Check whether all the cables (coaxial cable, network cable, power cable) are connected firmly and properly. Also check that the cables are not damaged.
Check for service outage or ongoing maintenance
An ongoing maintenance or a service outage may result in having no internet signal at all. As a result, there will be no internet light on your Sky router.
You can easily check this by signing into the Sky Service status page using your smartphone or tablet. Hopefully, the maintenance or service outage will be completed soon and you will be back and running in no time.
Restart your Sky router
This simple procedure resolves any issues most of the time. The easiest way to restart or reboot your Sky router is to unplug it from the electricity outlet. Then wait a little, for about 10 seconds and then plug it back into the electricity outlet. Wait until the router becomes stable again. Hopefully the no internet light on the Sky router will be fixed.
Factory reset the Sky router
If the restart doesn’t help you can reset the Sky router to factory settings. The procedure is also pretty simple but we leave it as a final solution because all the customization you have made earlier to the router (Wi-Fi password, SSID name etc) will be erased. This means you will have to set up your home network from scratch.
To factory reset the Sky router locate the Reset button at the back of the router. Use a paperclip or a pin to press and hold that button for about 10 seconds. The LED lights will turn off and turn on again. It will take some time (approximately five minutes) for the router to boot up completely. The Internet light should be on now.
Try replacing the microfilter or the router
It is very possible that a malfunctioning router or microfilter is causing the problem from the beginning. If you have a spare router or microfilter try connecting these instead. This will help you figure out whether one of these is causing the problem. Replacing the defective device should fix the problem.
Call Sky Support
Contacting the Sky support is our final solution for the problem. They have the option to test your line, connection and so on and do the troubleshooting remotely. If necessary they can send someone to your address to check where the problem is.
We are pretty sure some of the solutions given above have helped you fix the No Internet Light on Sky router. As you can see all the solutions here are pretty simple and straightforward. However, if you are not sure how to do something or you are just not comfortable performing these procedures on your own, getting in touch with the Sky support is always an option.
Hey, I’m David. I’ve been working as a wireless network engineer and a network administrator for 15 years. During my studies, I also worked as an ISP field technician – that’s when I met Jeremy.
I hold a bachelor’s degree in network engineering and a master’s degree in computer science and engineering. I’m also a Cisco-certified service provider.
In my professional career, I worked for router/modem manufacturers and internet providers. I like to think that I’m good at explaining network-related issues in simple terms. That’s exactly what I’m doing on this website – I’m making simple and easy-to-follow guides on how to install, set up, and troubleshoot your networking hardware. I also review new network equipment – modems, gateways, switches, routers, extenders, mesh systems, cables, etc.
My goal is to help regular users with their everyday network issues, educate them, and make them less scared of their equipment. In my articles, you can find tips on what to look for when buying new networking hardware, and how to adjust your network settings to get the most out of your wi-fi.
Since my work is closely related to computers, servers, and other network equipment, I like to spend most of my spare time outdoors. When I want to blow off some steam, I like to ride my bike. I also love hiking and swimming. When I need to calm down and clear my mind, my go-to activity is fishing.