Not being able to connect your Philips smart TV to Wi-Fi can be a frustrating experience. After all, you won’t be able to stream your favorite movies, share images, or use various apps if your TV cannot connect to the internet.
Fortunately, fixing this problem is surprisingly easy as long as you know what’s ailing your TV or Wi-Fi connection.
Here are a few proven tips on troubleshooting and fixing a Philips smart TV that won’t connect to Wi-Fi:
1. Check Your Internet Connection
The first step to fixing a Philips smart TV that won’t connect to Wi-Fi is to check your internet connection.
You can quickly check if this is the case by connecting to Wi-Fi using your smartphone or laptop.
Alternatively, check the router’s status lights to establish if you have an active internet connection.
A flashing or blinking light indicates you don’t have an active connection.
Your Philips smart TV will eventually connect to Wi-Fi once your ISP restores internet services or you renew your subscription.
2. Check for Interference
Sometimes your smart TV might not connect to Wi-Fi because of radio interference, network congestion, obstructions, or weak signals.
Items such as baby monitors, cordless phones, microwave ovens, and Bluetooth speakers operate on the same frequency band as your smart TV, which might interfere with your Wi-Fi connection.
Turning off unused wireless gadgets or repositioning them can help reduce electromagnetic interference and network congestion.
3. Confirm Your Wi-Fi Password
If your smart TV cannot connect to Wi-Fi, consider checking if the network password entered is correct.
If your router uses a WEP key, your TV can only connect to the network via a hexadecimal password provided by your ISP.
You can find your WEP key using these steps:
- Launch your preferred browser on a connected phone or PC
- Enter the default router IP address on the URL bar
- Log into your router’s web-based control panel (credentials usually printed at the back of the router)
- Go to Wireless Settings or something similar
- Scroll down to WPA pre-shared key and click show password
- Use this password when connecting your smart TV to Wi-Fi
4. Reboot Your Router
It cleans out your router’s short-term memory (cache) and refreshes the devices, allowing it to re-select the ideal channel for Wi-Fi transmission.
You should reboot your router at least once every month to fix common bugs and give it a fresh start.
Here’s how to go about it:
Method 1 – Rebooting Your Router Manually
Restarting your router manually is easier, especially if you cannot establish a connection to your network due to internet issues. Simply:
- Unplug your modem from the wall outlet
- Unplug your router from the power socket
- Wait for 15-30 seconds
- Plug the modem back into the wall outlet
- Wait for at least 60 seconds
- Plug back the router and wait for it to boot
- Test your Wi-Fi connection
Method 2 – Rebooting Your Router Remotely
You can also reboot your router remotely but from within the same network.
However, this method is only practical if you can connect to Wi-Fi using another device such as your phone or PC.
- Launch a browser from a connected device (smartphone or PC)
- Enter your router’s IP address on the URL bar
- Enter your login credentials
- Go to Administration or Advanced
- Scroll down to Device Management
- Select Reboot Router
- Test your internet connection
5. Power Cycle Your TV
After trying all these fixes and your Philips smart TV still won’t connect to Wi-Fi, consider performing a power cycle on it.
A power cycle is simply restarting your TV, but it entails draining out all residual power before rebooting the television.
The stored electric charge in your TV can cause glitches and prevent it from connecting to Wi-Fi.
Performing a power cycle can help discharge the residual electric charge and reset the main board, eventually restoring your TV’s Wi-Fi connectivity.
- With the TV turned on, unplug the cord from the power outlet
- Press and hold the power button for at least 30 seconds to drain the residual charge
- Wait for a further 30 seconds
- Plug back all cables and turn your TV on
- Check if this method solves the problem
6. Recreate Your TV’s Network Settings and Wi-Fi Connection
Misconfigured network settings and conflicting IP addresses can cause your Philips smart TV not to connect to Wi-Fi.
Since pin-pointing the misconfigured values is somewhat difficult, resetting your network settings can help solve the problem.
- Turn on your Philips TV
- Press the Home or Menu button on your remote control
- Select Setup
- Go to Network
- Go to Wi-Fi
- Select your current home network name
- Select “Forget Network” to disassociate your TV from your network
- Reboot your TV
- Reboot your router
- Go to your TV network settings again
- Scan for available wireless networks
- Select Connect to network
- Select your wireless network
- Enter your username and password when prompted
- Verify if this solves the problem
How to Forget Network on a Philips Android Smart TV
7. Update Your TV’s Firmware
All smart TVs have an operating system/firmware that determines how they operate or function.
This operating system requires frequent software updates and security patches to prevent bugs and fix minor glitches.
Your Philips TV might have connectivity issues because of outdated firmware, and updating its software can help restore your Wi-Fi connection.
Since your smart TV cannot connect to Wi-Fi due to the current problem, the only way to update its firmware is using a USB.
Follow these steps to update your TV’s firmware via USB:
- Access the internet using your laptop
- Launch your preferred web browser
- Go to the Philips official website
- Search for your product on the Philips support page
- Check available firmware updates on the product support page
- Select software updates
- Download your TV’s software update to your local drive
- Insert an empty USB stick or pen drive
- Extract the downloaded firmware and transfer the files to the USB
- Safely remove the USB from your computer
- With the TV turned ON, insert the USB stick containing the software update
- Wait for a few seconds for the TV to detect the USB
- The TV will start updating automatically, taking 5-15 minutes to complete
- The TV screen will go blank for about 5 seconds after the update is complete
- Wait for the Philips logo to appear
- Reboot your TV and check if it can connect to Wi-Fi
How to Update Philips TV’s Firmware Using a USB Drive
8. Factory Reset Your Philips Smart TV
If nothing seems to work up to this point, you may have no other option but to factory reset your Philips smart TV.
A factory reset erases all custom settings and applications and restores the TV to default values, effectively fixing configuration issues.
Here’s how to factory reset a Philips smart TV:
- Press the menu button on your remote control
- Go to Settings. On some models, you may have to go to All Settings after entering the Settings menu.
- Scroll down to General Settings
- Look for either Factory Settings or Reinstall TV. The first option only resets custom-made audio and video settings, while the second option reset all the settings to factory defaults. So, if you want to reset your TV completely, select Reinstall TV.
- Press YES to start the reset process
How to Factory Reset Your Philips TV
9. Buy a Wi-Fi Dongle or Use an Ethernet Cable
If you have a “Wi-Fi ready” smart TV, you might require an additional Wi-Fi dongle to connect to your wireless network.
Most Wi-Fi-ready smart TVs do not have a Wi-Fi adapter, meaning you must buy a compatible dongle separately to connect to the internet.
Check your TV’s manual to find out if you need an additional Wi-Fi dongle.
If you cannot connect your TV to the internet wirelessly, perhaps you should consider setting up a wired connection as you figure out the cause of the problem.
You can connect your TV directly to your router using an Ethernet cable to help establish an internet connection.
Moreover, they are less prone to interference and network congestion, allowing you to stream and watch your favorite programs without interruptions.
As you see, fixing a Philips smart TV that won’t connect to Wi-Fi does not have to be complicated. You only need to try any of our quick solutions to restore your TV’s Wi-Fi connection.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.
- 1. Check Your Internet Connection
- 2. Check for Interference
- 3. Confirm Your Wi-Fi Password
- 4. Reboot Your Router
- 5. Power Cycle Your TV
- 6. Recreate Your TV’s Network Settings and Wi-Fi Connection
- 7. Update Your TV’s Firmware
- 8. Factory Reset Your Philips Smart TV
- 9. Buy a Wi-Fi Dongle or Use an Ethernet Cable