There are many reasons why your Plusnet connection is slower than before. Luckily, it’s pretty easy to troubleshoot the Plusnet internet and find the best ways to speed it up. We’ll go through every troubleshooting step with you!
CONTENTS
Troubleshooting the Plusnet Internet
1. Is there an Issue in Your Area?
You can go to the service status section of the Plusnet website to verify whether there is an internet problem in the area where you live.
Plusnet might be performing regular maintenance around you, or there might be a failure that the company’s service is attempting to fix.
No matter what’s the problem, you will be able to get all the information on the website. In case of an issue, you will have to wait for a couple of hours for your internet connection to get back on track.
2. What Do the Lights Indicate?
The lights on your hub will likely inform you of any internet problems the device faces. Here is what the lights mean, depending on the model you own.
Plusnet 2704n and 582n Routers
In case the Wi-Fi or the internet lights are off, you have no internet connection. In that case, you can restart the router. A red internet light means there is definitely a problem with the internet, and you’ve likely typed the wrong login credentials. On the other hand, the internet or wireless lights flashing means the router is in the process of transferring data.
A flashing broadband light means your signal is weak, or there isn’t a signal at all. Thus, you should move the hub or reset it. The red power light indicates that the router is in Recovery Mode. You should wait for a few minutes for the router to stabilize. If Recovery Mode doesn’t end, you can restart it.
Plusnet Hub One
An orange broadband light means that your account is still inactive. That’s completely normal if you are a new user or you’ve made some changes to your account. You’ll get the connection back in a couple of hours. A red broadband light indicates that you entered the wrong wireless password. If the light is flashing red, the broadband line is at fault. Thus, you should examine the cables connected to the hub.
In case the wireless light is orange, the Wi-Fi security is switched off. You’ll turn it on in the Hub Manager. The light flashing orange means the router is in WPS auto-connect mode. This problem will be fixed by connecting your computer or an adapter to the hub.
Plusnet Hub Two
A blue light on the hub indicates that everything is perfectly fine with the hub, and the problem is not with this device. The orange light means that the router is detecting a broadband signal but fails to establish the internet connection. You should perform a factory reset to fix that.
If the light is flashing orange, you have no broadband signal. In that case, it’s best to examine the cables connected to the device. Pink light on the hub shows that the device is in Bridge Mode, which means that only the modem part of the hub is in use.
You’ll solve the problem by changing the settings in the Hub Manager or performing a factory reset. Lastly, a red light indicates that the hub is having problems working properly. You can restart the router or perform a factory reset.
3. Is the Hub Working Properly?
The lights will help you determine whether the issue is with your hub or not. Another way to check whether the hub is working properly is to perform a speed test. You can find many great tests online.
Moreover, the company also has a speed testing section on the Plusnet official website. You should run it and compare the results to the upload and download speeds shown in your internet plan.
You’ll get a faster connection by placing the hub properly. Plusnet recommends that all routers be put in an open space and not directly on the floor. What’s more, the device should be at the center of your home or office and as close to your computer as possible.
Furthermore, you should keep in mind that thinker walls, electrical appliances, and metal objects can interfere with the signal. So, it’s best that you place your hub away from these kinds of disruptions.
Solving Problems with the Hub
Most issues with the hub could be solved by restarting it. You’ll do that by unplugging it from the power source, waiting for a couple of minutes, and then plugging it back in. After that, you’ll be able to test out the connection.
If that doesn’t work, you can always use the Ethernet cable. This cable provides a much stronger connection, and chances are you’ll be able to fix your slow internet issue in no time.
However, this option is not a long-term solution, especially if you have more household members that need a fast internet connection. But, it is good for emergencies.
The last option you have for dealing with the hub issues is a factory reset. This process will revert the device back to its default settings and disconnect any gadget you connected to the Plusnet Wi-Fi. Therefore, you should use it as a last resort.
The factory reset button is located in the back of the hub, and you’ll need a pen, pin, or a paper clip to press it. You should keep pressing it for 20 to 30 seconds or until the lights on the hub start flashing or changing the color, depending on the model. Then, you should give the device a couple of minutes to properly reset before connecting it to the Ethernet cable.
You should plug the other end into your computer. After that, you’ll have to go into the router’s configuration page. Then, you can configure the device just like you did the first time you used it.
4. What about Your Phone?
Problems with your phone can cause additional issues with the broadband connection. That is why your next step is to check whether the phone line is working properly. In case it’s noisy, you should contact the Plusnet customer service as soon as possible.
Moreover, you should check whether all of the cables are plugged in properly. If your router isn’t plugged into your master socket, you should change that immediately. That’s because the master socket provides the strongest connection. In case you don’t have a double socket, you’ll likely have to use a microfilter to connect the hub to it.
Final Thoughts
You’re paying for a certain Plusnet plan, and it’s only fair for you to receive the speed that you signed up for. That is why it’s important that you go through each of our troubleshooting steps and work on speeding up your internet connection.
We hope you found this article helpful! If you’re still experiencing the same issue, you might have to contact the company’s customer support to report it.
Hey, I’m Jeremy Clifford. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.