Converge ICT is one of the leading internet and cable TV providers in the Philippines. It was founded in 2007 and has almost a million customers.
If you’re experiencing internet connection issues, internet speed issues, if you don’t have internet access at all, or can’t remember your Wi-Fi password, resetting your Converge modem could solve your problem. Giving your modem a fresh start may restore your connection and eliminate other issues. We are here today to show you how to reset your modem and warn you about some things you may not know about the reset procedure.
Important Facts About the Reset Procedure
Before we start with our detailed step-by-step guide, let’s first get familiar with the reset procedure.
What is a Modem Reset?
Modem reset is a procedure that restores the modem to factory settings. So, this means that any settings that you’ve changed or adjusted (like Wi-Fi password and SSID, parental control settings, MAC filters, static IP addresses, etc.) will be deleted, and you will have to adjust them again after you reset your modem. You will have to log into your modem/router using the default username and password, and then reconfigure all the settings.
Where to Find the Default Modem Settings?
When you log into your modem for the first time or when you log in after a reset, you have to use the default username and password. But what is the default username and password? Where can you find them?
You can find them in several ways.
The easiest way to find them is to look for the sticker. It’s usually on the bottom or on the back of the modem. Along with the default username and password, you will see the default IP address of the modem, default SSID and password, MAC address of the modem, and other details about it.
If for some reason, there is no label, you can find the default credentials in the user manual that comes with the modem.
Another very simple way is to search the forums or visit the website of the modem’s manufacturer.
It is useful to know that most modems have similar or the same default usernames (usually “admin”) and passwords (usually “admin” or “password”).
Why Should You Reset Your Modem?
The modem needs to be reset in the following situations:
- When you experience some kind of internet connection issue that can’t be solved in any other way.
- When you forget your password (either Wi-Fi password or router’s password) and can’t find it anywhere.
Note: If you have custom settings, it is recommended that you back them up before you begin the reset process. After the reset, you can restore them.
What is a Modem Restart?
When we talk about resetting, it’s important to mention another similar but very different procedure called restarting. Reset and restart are similar, but are not the same thing. They are two different procedures and should not be mixed.
Router/modem restart (terms reboot, power cycle, soft reset, and restart are the same thing) is a simple power cycling procedure – you disconnect the modem (or a router) from the power source, and then reconnect it (or just turn it off and back on).
When your restart your modem/router, the custom-made setting will remain the same – they will not be erased or restored to factory settings. Your network name, password, and other settings will be the same. Restarting your modem is recommended when you’re not getting full speed or when you have any other connection problem.
Reset VS Restart
Hopefully, now you understand the difference between these two methods. Just to clear things up, here’s a recap:
A reset erases all the settings and returns them to their default values. It is recommended to use it when you can’t remember your Wi-Fi password or when other things don’t seem to help. (We can say that the reset returns the modem to the same state as when it was new).
A restart only involves switching the modem/router on and off – it does not delete or change any settings.
How to Reset Converge Modem?
After covering the basic information about the reset (and restart) of the modem, it is time to show you how to perform this procedure. Follow these steps:
- First of all, find the reset button. Usually, it’s on the back of the modem, but it can be on the left/right panel, or even on the bottom. The button is hidden inside a small hole – it’s retracted.
- Since you can’t press it with your finger, you must use a thin and sharp object (a paper clip or pen tip).
- Now that you have found the pinhole with a reset sign next to it, and have an object you can use to press it, press the reset button. Hold it until you see all the lights turn on and then off.
- The modem will restart. Wait patiently until it becomes fully operational.
That’s pretty much it – the reset procedure is over, and you can, hopefully, use your modem again.
As you can see, resetting is a quick, simple, and useful procedure, especially if you can’t remember your password (Wi-Fi password or router password). However, remember that the reset clears all the settings you’ve made and that you have to reconfigure the modem after that, which can take a long time. Therefore, reset should be your last resort – use it only when other solutions can’t fix the problem.
Hey, I’m Jeremy. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.