My System Is Not Compatible with Xfinity Stream (Basic Troubleshooting Steps)

Are you trying to access Xfinity Stream and you keep seeing the “your system is not compatible with Xfinity Stream” message? Thankfully, your problem is likely pretty easy to fix. Here are the main reasons why you’re unable to use Xfinity Stream and how to regain access to the platform quickly!

My System Is Not Compatible with Xfinity Stream

Reasons Why You Can Get the “Your System Is Not Compatible with Xfinity Stream” Message

1. Your Device Does Not Fulfill the Minimum System Requirements for Xfinity Stream

The most common reason why Xfinity Stream won’t work on your device and claims it’s not compatible is due to your device not fulfilling the minimum system requirements. While most newer computers will be compatible with this feature, older devices and slower processors might not be able to sustain the features of Xfinity Stream. That is why the company made a list of all of the properties your computer needs to have in order to work with Xfinity.

In this section, we’ll name the minimum system requirements for Xfinity Stream. You should find your specific device and check whether you fulfill them. You’ll find most of the info on your device’s properties by going to the settings and clicking on “this PC” or “your account” or “about this Mac”, depending on its type.

The Minimum Requirements for Mac devices

The Macintosh devices need to have an Intel Core Duo 1.83GHz or a faster processor and the OS X 10.7 or a later update. Moreover, they should have a video card with a free storage space of at least 64 MB. In addition, the RAM memory should sit at at least 256 megabytes.

The Xfinity Stream Requirements for the Windows Devices

xfinity stream requirements for windows

Your Windows computer must have a Windows 7, 8, or 10 operating system. In addition, its processor should be 3GHz Pentium 4, AMD Athlon 3400 or stronger. The RAM should sit at at least 128 MB and the video card’s memory should amount to 64 MB or more.

Xfinity Compatibility with Android Devices

The Xfinity Stream feature is also available on mobile phones via the Xfinity Stream app. The app also has certain requirements depending on the operating system of your device. For Android phones, the minimum requirement is the OS version of 5.0 or later.

What’s more, you won’t be able to access the app which is older than the 6.9.0 update. That is why you should go to the Google Play Store to update your application to the latest version available. Chances are the app isn’t working because it’s running on an old update.

Minimum Requirements for IOS Devices

For the Apple tablets and phones, the operating system should be iOS 13.0 or newer. When it comes to the app version, it has to be 6.9.1 or later. You can update it by going to the Apple App Store.

You should also know that Xfinity Stream is not available for AirPlay. Therefore, if you tried to access the app via this feature, there is a possibility the “your system is not compatible with Xfinity Stream” message will appear.

2. Your Browser Does Not Fulfill the Minimum System Requirements for Xfinity Stream

Another common reason why you can receive the above mentioned message is the outdated browser. Furthermore, you’ll have to enable JavaScript and cookies on your device for the Xfinity Stream to work. So, you should go to the browser settings, enable these two things, and then try to access Xfinity Stream again. In case it still doesn’t work, you should check the feature’s minimum requirements for browsers.

To verify whether your browser is compatible with Xfinity Stream, you’ll have to look into its settings. For Google Chrome users, you should click on three dots which are at the top right corner of the screen, and find Help. Then, choose About Google Chrome to check the current version. 

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In case you’re a Microsoft Edge user, you’ll also need to click on the three dots in the top right corner and click on Help and Feedback. Next, find About Microsoft Edge, as that section has the info on your current browser version. 

Firefox users will find this information in the Help menu by clicking on About Firefox. Lastly, those who prefer using Safari will have to go into the Safari menu. Then, they should click on About Safari to see its version.

Compatibility with Xfinity Stream for Mobile Phones and Tablets

The browser versions which will be able to handle Xfinity Stream features are as follows:

  • Google Chrome version 89 or newer
  • Microsoft Edge version 90 or later
  • Firefox version 89 or newer
  • Safari version 12 or later

3. You Have Internet Connection Issues

internet connection issues

Sometimes, Xfinity Stream can get confused and incorrectly label the problem you’re having. For instance, it could display the incompatibility message even if you fulfill the minimum system requirements.

That often happens in case you’re experiencing a poor internet signal. Thus, if you’ve already checked your browser and devices and you are confident that the system they’re working in can handle Xfinity Stream, you should check your internet connection.

In case the signal is bad, you could try moving closer to the router. Moreover, you can restart the router. You’ll do that by unplugging it from the power source and waiting a few minutes before plugging it back in.

As a last resort, you can also perform a factory reset on the device. To do that, you’ll need to use a pen or a pin to press the reset button on the router. Wait for a while for the router to reset and then repeat the steps you went through when you first bought the device.

4. Something Else is Wrong with Xfinity Stream

The three issues we mentioned are the most common reasons you would receive the incompatibility message. If you went through each one and the message still appears, the problem might be more serious.

That is why the only thing left to do is contact Xfinity customer support, explain your situation, and wait for the solutions they propose.

Contacting the customer service will be smart since the issue is likely related to either your account or their services.

In Conclusion

There you have it – common reasons why you’re receiving the incompatibility message from Xfinity Stream. Luckily, most users will easily be able to solve the problem they’re experiencing and regain access to the platform. If you’re one of the few unlucky ones, you should contact Xfinity customer service immediately!

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