Verizon Fios Router Yellow Light: How To Troubleshoot

Being able to fix some basic network problems on your own is just great. Most people don’t know or don’t feel comfortable trying to fix things on their own and they immediately call tech support. Of course, this is always an option but if you are in a hurry and want to get it fixed quickly it is pretty important to know a thing or two.

If you are a Verizon Fios user and you are seeing a yellow light on your router you are at the right place. We are going to guide you through the solutions you can try on your own. They are simple and easy to follow so you won’t have any problems applying them.

However, if we want to fix the Verizon Fios router yellow light we need to know what it indicates first.

Verizon Fios Router Yellow Light: Meaning

In the following paragraphs, we are going to refer to the Verizon Fios Home Router G3100. It has one circular status LED light at the front and normally it’s going to be white. That is a sign that everything works well.

White light on Verizon fios

However, seeing a yellow light on our Verizon Fios Home Router G3100 is a sign that the internet connection is down. There are several different reasons for this and we are going to cover each in the following section and explain what you can do in each case.

Verizon Fios Home Router G3100 Yellow Light: Problems And Solutions

Here are some of the most common problems that can cause our internet connection to go down. While we can do something in most cases, sometimes it is beyond our control. So, let’s see what we can do.

Power Cycle Your Verizon Fios Home Router

If you have had any problems with your network before, or with any electronic device, you must have heard that you should restart it to get it fixed. Well, this simple solution has helped many users to fix this problem. It is pretty easy and it doesn’t require any tech knowledge.

  1. Turn off the router.
  2. Unplug the power cable from the wall electrical outlet.
  3. Leave the router disconnected for 2 minutes.
  4. Plug the power cable back into the wall outlet.
  5. Turn on the router.
  6. Give it some time to boot up properly and stabilize.
  7. Check the light.
  8. If it’s white, then great. If it’s still yellow continue with the troubleshooting.

Loose Connectors or Damaged Cables

When you connect your equipment, it is pretty important to pay attention that every connector sits firmly in its place, that everything is connected properly to the right ports and that the cables are not damaged.

It won’t take much of your time to check these things. Just make sure to check both ends of each cable. Here is a short checklist:

  • Is there visible damage on any of the cables? Are any of the cables bent abnormally? If yes, try connecting another cable and check the light.
  • Are the cables firmly connected? When you plug an Ethernet cable into the port you will hear a clicking sound. Also, when you connect the coax cable, make sure it is screwed in tightly.
  • Are the cables properly connected? The cable going from the wall goes into the WAN port. Other cables go to the LAN ports. The coaxial cable goes to the coax port.
  • Are the connectors damaged? A damaged connector will get loose easily. So if you notice there are some, replace the connector or the entire cable.

Restart the Verizon ONT and the Router

Most users will try to stay away from the ONT. However, restarting the ONT and the router is something others have tried and it helped them fix the problem. If you think that you shouldn’t touch it, move to the next step. However, if you decide to try it, here is how to do it.

  1. Turn off the Verizon Fios Home Router.
  2. Disconnect the ONT from the AC adapter.
  3. Disconnect the ONT battery if there is one.
  4. Leave them disconnected for 2 minutes.
  5. Reconnect the ONT battery back again.
  6. Reconnect the ONT and the AC adapter.
  7. Give the ONT some time to boot up.
  8. Turn on the Verizon Fios Home Router.
  9. Give it some time to boot up as well and check the router light. It should be white now.
Verizon Fios ONT (Optical Network Terminal)
Verizon ONT (Optical Network Terminal)

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Is Verizon Down?

Well, a service outage can be caused during regular maintenance conducted by your ISP or when your ISP is experiencing some problems like power outage, network problems, and similar. You can check whether this is causing the problem through the Verizon Service Outage Information page. Just sign in to your account and you will see an alert message informing you about the outage.

You can also visit some third-party websites and see whether other Verizon users have reported some problems with their services.

If you verify that this is the reason for the yellow light then you need to be patient. It is very likely that the problem will be fixed very soon. When that happens, the yellow light will disappear on its own. There is really nothing else to do in this case.

Final Words

Well, some people will say that this is not really a solution, so we have decided to leave it out of the recommended quick fixes.

However, if you have tried everything we have mentioned above, and you still see the Verizon Fios Home Router G3100 yellow light then you should contact Verizon support.

The support team has the possibility to check your line and connection and see what might be causing the problem. They can assist you in fixing the problem, or if they see that the remote assistance doesn’t help, a tech guy can come and fix it. We think that this should be on the list of solutions because it leads to the final goal – having a fully functional high-speed internet connection.

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