The Ethernet WAN port on your Verizon Fios router has the function to connect the router to the internet with a network (Ethernet) cable. When everything works properly the light on the WAN port is ON, but what does it mean when we see the Verizon Fios WAN light OFF? And can we do something to fix this issue on our own?
Let’s find out!
Why is My Verizon Fios WAN Light OFF?
Normally when the Verizon Fios WAN light is off it is a sign that there is no Ethernet link, i.e. the router can’t connect to the internet.
Of course, today having no internet is a huge problem so we have to fix it as soon as possible. So, before we contact the Verizon Tech support we can try some of the recommended solutions presented below. We are sure that by the end of the article you will see your WAN light ON.
How to fix the Verizon Fios WAN Light Off?
This issue can be fixed successfully and there are some tested solutions that can help you. Just try not to rush things and there is a high chance you will fix the issue in no time.
Check the Ethernet Cable
Now you should check the WAN cable that connects your router to the internet and make sure it is firmly connected to the correct ports. We say ports because it is necessary to check both ends of the cable.
One end of the cable should go to the Ethernet wall jack installed by Verizon and the other end of the cable should go to the white WAN port at the back of the Verizon router.
Try Connecting Another Ethernet Cable
It is possible that the Ethernet cable going from the wall jack to the router has been damaged somehow. If you have a spare Ethernet cable try to connect it and see whether the WAN light will turn ON after you connect it. If it happens that a damaged Ethernet cable is the reason then you know that you have to replace it.
Restart Your Verizon Router
This is one of the solutions we always recommend because it has proven to be very effective in fixing various networking issues. On top of everything it can be done pretty quickly and is pretty safe.
One way to restart the router is to plug out the power cord from the back of the router or from the electricity outlet. When you do that, leave the router disconnected for 1-2 minutes and then plug the power cord back in. Wait till the Verizon router boots up completely and then check the WAN light. There are high chances that it will be ON after the reboot completes.
Another way to restart the router is to press the WPS button and hold it like that for 10-15 seconds. You will also need to wait for the router to boot up and stabilize before checking the WAN light.
If you didn’t manage to fix the WAN light off issue then it is extremely possible that your router is dead or that there is some hardware failure on the WAN port. In that case the only thing to do would be to get a new wireless router.
Recommended reading: What Routers Are Compatible With Verizon Fios?
Contact the Verizon Tech Support
If you have tried the solutions given above and the WAN light is still off it is time to contact the Verizon Tech support. You can contact them over the phone and explain your problem. Make sure to explain the problem and also tell them what you have already tried to do to fix the problem. This might speed things up. If they can’t help you remotely, they can send a technician to come and check the problem. Whatever the case is you can expect to definitely fix the problem.
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We hope that you have managed to fix the “Verizon Fios WAN light off” without having to get in touch with Verizon support. As you can see all the steps are pretty easy to follow. Restarting the router and checking the cables is something you need to do whenever you are experiencing some networking problems. You wouldn’t believe how many issues a loose connection or a buggy router can cause. But, at the end, contacting the support is completely fine as is a sure way to fix the issue.
Hey, I’m David. I’ve been working as a wireless network engineer and a network administrator for 15 years. During my studies, I also worked as an ISP field technician – that’s when I met Jeremy.
I hold a bachelor’s degree in network engineering and a master’s degree in computer science and engineering. I’m also a Cisco-certified service provider.
In my professional career, I worked for router/modem manufacturers and internet providers. I like to think that I’m good at explaining network-related issues in simple terms. That’s exactly what I’m doing on this website – I’m making simple and easy-to-follow guides on how to install, set up, and troubleshoot your networking hardware. I also review new network equipment – modems, gateways, switches, routers, extenders, mesh systems, cables, etc.
My goal is to help regular users with their everyday network issues, educate them, and make them less scared of their equipment. In my articles, you can find tips on what to look for when buying new networking hardware, and how to adjust your network settings to get the most out of your wi-fi.
Since my work is closely related to computers, servers, and other network equipment, I like to spend most of my spare time outdoors. When I want to blow off some steam, I like to ride my bike. I also love hiking and swimming. When I need to calm down and clear my mind, my go-to activity is fishing.