{"id":13306,"date":"2023-07-21T09:00:25","date_gmt":"2023-07-21T09:00:25","guid":{"rendered":"https:\/\/routerctrl.com\/?p=13306"},"modified":"2023-07-21T14:31:42","modified_gmt":"2023-07-21T14:31:42","slug":"docsis-network-access-enabled-denied","status":"publish","type":"post","link":"https:\/\/routerctrl.com\/docsis-network-access-enabled-denied\/","title":{"rendered":"DOCSIS Network Access Enabled: Denied (Ways to Restore Network Access)"},"content":{"rendered":"

When you get a message that says that the <\/span>DOCSIS<\/b><\/a> Network Access Enabled: Denied<\/b> it means that the DOCSIS network stops your modem from accessing the network. Not to worry, it\u2019s an issue that we can troubleshoot easily.<\/span><\/p>\n

The first thing we need to discuss is what DOCSIS is. After we\u2019ve learned what DOCSIS is, we can discuss the reasons why network access is denied. Finally, we\u2019re going to list some troubleshooting steps.<\/span><\/p>\n

\"DOCSIS<\/p>\n

What Is DOCSIS?<\/h2>\n

DOCSIS (Data Over Cable Service Interface Specifications)<\/span><\/a> is a standard of telecommunication used for large transfers of data. To simplify, the cable that goes from the wall to your <\/span>modem or gateway<\/span><\/a> is a <\/span>coaxial cable<\/span><\/a>.<\/span><\/p>\n

This type of cable was and still is used in cable television transmission, but we also use it to get internet access and fast <\/span>internet speeds<\/span><\/a>. So, when you get the error, it means that the modem is not provisioned.<\/span><\/p>\n

What Does Modem Not Provisioned Mean?<\/h2>\n

It\u2019s quite logical. When something is provisioned, it means a share of it is provided to someone. Much like with food, this also happens with services. Services can be provisioned to the general population.<\/span><\/p>\n

E.g. a company offers massage services to their employees during their office hours. A team of programmers is entitled to those massages. Each programmer is provisioned with a massage during their work hours.<\/span><\/p>\n

Similar to the company, your <\/span>ISP (Internet Service Provider) <\/b>provisions your modem and other network equipment to provide you with the <\/span>internet service<\/span><\/a> you require. This is how ISPs work – they supply your equipment with internet access.<\/span><\/p>\n

So, when the <\/span>DOCSIS network access<\/b> is denied<\/b>, it means that there\u2019s an issue with your ISP, e.g. <\/span>power outage<\/span><\/a>, due payments, <\/span>connection breaks<\/span><\/a>, human error, etc., or you have an outdated modem that\u2019s not working properly.<\/span><\/p>\n

Reset vs. Provisioning<\/h2>\n

Now, the most common mistake subscribers make is that provisioning and a reset are the same. They are different. As we said provisioning means setting the configuration for your internet service provider.<\/span><\/p>\n

Resetting means simply rebooting the modem, or setting it to factory default settings. Re-provisioning means that your modem is going to receive the configuration structure and get reconfigured for internet services.<\/span><\/p>\n

If you don\u2019t rent a modem from your ISP<\/span><\/a>, you probably need your modem provisioned. Here, the ISP will record your MAC address and provide the configuration to the modem. Finally, the modem will connect to the ISP to provide you with internet service.<\/span><\/p>\n

How to Set Up Your Home Network Effectively?<\/h2>\n

The problem you\u2019re experiencing can occur because of a faulty setup, and when we don\u2019t set up our home network properly, there can be many other errors. So, let\u2019s go through some simple and effective setup steps for two different scenarios.<\/span><\/p>\n

Modem + Router Setup<\/h3>\n

Usually, when you <\/span>subscribe to an internet plan<\/span><\/a>, your <\/span>IPS will send technicians<\/span><\/a> and they will connect your home to the internet. However, when you\u2019re already connected to the internet, and you want to <\/span>use your own modem and router<\/span><\/a>, you need to follow these steps:<\/span><\/p>\n