{"id":6249,"date":"2023-08-03T09:57:44","date_gmt":"2023-08-03T09:57:44","guid":{"rendered":"https:\/\/routerctrl.com\/?p=6249"},"modified":"2023-11-22T15:09:39","modified_gmt":"2023-11-22T15:09:39","slug":"cox-internet-keep-disconnecting","status":"publish","type":"post","link":"https:\/\/routerctrl.com\/cox-internet-keep-disconnecting\/","title":{"rendered":"Why Does Cox Internet Keep Disconnecting?"},"content":{"rendered":"

Being one of the more popular internet service providers, Cox<\/a> has a pretty large user base. With such a large and complex infrastructure and so many users, it is not uncommon to see some issues from time to time. <\/span><\/p>\n

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This article will try to answer the question that pops up periodically on the Cox community forum and give you better insight into the most common causes and solutions for the following problem.<\/span><\/p>\n

Why Is Your Modem Losing Connection to Cox?<\/h2>\n

Indeed. If you browse through the forums and internet pages dedicated to solving networking and internet problems, you\u2019ll find many statements that sound something like this:<\/span>
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\u201cI\u2019ve been a Cox user for the past XY years. Everything worked fine until recently my modem started acting up and randomly dropping<\/a> the connection. What is going on, and what can I do to fix this problem?\u201d<\/span><\/em><\/p>\n

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More than a few things can make your modem lose connection<\/a>. From outages and infrastructure problems on the Cox end of the line to broken, faulty, or outdated equipment on your end. <\/span><\/p>\n

Too many active users in one area can also present a problem and make your modem lose connection to Cox. The same goes for interference within your home network or overcrowded Wi-Fi.<\/span><\/p>\n

We will explain most of the causes in more detail later on but, before you do anything else, please log into your account using cox.com<\/a>, go to <\/span>Manage my equipment<\/b><\/em>, and check are there any known outages in your area. If there are, just be patient until it\u2019s over. If the website has nothing to report, go through the possible problems and solutions on your end. <\/span><\/p>\n

Bugs in the Modem or Router Software<\/h2>\n

Both modems and routers<\/a> are known for their tendency to start acting up if you keep them running for months at a time. Some are more resilient than others, but in the end, you will have to power cycle them to make them go back to normal. <\/span>
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Fortunately, this is a straightforward process. First, unplug the modem and the router (if they are separate units), wait for fifteen seconds, and power them back on. But, of course, turn on the modem before the router.<\/span><\/p>\n

How to Troubleshoot Cox Internet Issues<\/em><\/strong><\/p>\n