{"id":7978,"date":"2023-06-06T10:30:30","date_gmt":"2023-06-06T10:30:30","guid":{"rendered":"https:\/\/routerctrl.com\/?p=7978"},"modified":"2023-06-06T18:50:39","modified_gmt":"2023-06-06T18:50:39","slug":"comcast-xfinity-wi-fi-is-not-working","status":"publish","type":"post","link":"https:\/\/routerctrl.com\/comcast-xfinity-wi-fi-is-not-working\/","title":{"rendered":"My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Whenever you experience <a href=\"https:\/\/routerctrl.com\/internet-cuts-out-for-a-few-seconds\/\">Wi-Fi issues<\/a>, the first thing you should do is check whether all of the <a href=\"https:\/\/routerctrl.com\/coaxial-cable-for-internet\/\">cables are working properly<\/a>. In case they are, you\u2019ll have to go through a few steps in troubleshooting the problem. Thankfully, we are here to help you with each one!<\/span><\/p>\n<h2>What is Comcast Xfinity?<\/h2>\n<p><span style=\"font-weight: 400;\">Are you confused by the <\/span><a href=\"https:\/\/routerctrl.com\/comcast-xfinity-router-login\/\"><b><i>Comcast Xfinity<\/i><\/b><\/a><span style=\"font-weight: 400;\"> name? That\u2019s completely understandable. Service users either have <\/span><b><i>Comcast<\/i><\/b><span style=\"font-weight: 400;\"> or <\/span><b>Xfinity<\/b><span style=\"font-weight: 400;\"> devices and most of them are signed up for Xfinity services. In 2010, Comcast created a new brand for technology products: Xfinity. Over time, Xfinity became a well-known brand for technology gadgets as well as internet and streaming services.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8098\" title=\"Comcast Xfinity\" src=\"https:\/\/routerctrl.com\/wp-content\/uploads\/2022\/02\/Comcast-Xfinity.png\" alt=\"Comcast Xfinity\" width=\"550\" height=\"393\" srcset=\"https:\/\/routerctrl.com\/wp-content\/uploads\/2022\/02\/Comcast-Xfinity.png 954w, https:\/\/routerctrl.com\/wp-content\/uploads\/2022\/02\/Comcast-Xfinity-300x214.png 300w, https:\/\/routerctrl.com\/wp-content\/uploads\/2022\/02\/Comcast-Xfinity-768x549.png 768w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As a result, Comcast stopped using its original name and rebranded to Xfinity. Thus, no matter if you have the Comcast or the Xfinity label on your devices, these tips will help you fix your Wi-Fi issues!<\/span><\/p>\n<h2>Xfinity Wi-Fi Is Not Working But the Cables Are: Where to Find Solutions for the Problem<\/h2>\n<h3>1. Your Issue is External<\/h3>\n<p><span style=\"font-weight: 400;\">We can assume that your first when facing a Wi-Fi issue is to start poking around your router trying to fix the internet connection. While that is a logical first step to troubleshooting your issue, we would advise you to go against your instincts. That\u2019s because there\u2019s a huge chance that you\u2019ll make the situation worse as your problem might not even be in the router or any object inside your home. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many users frequently experience <a href=\"https:\/\/routerctrl.com\/setup-xfinity-wi-fi-router\/\">Xfinity Wi-Fi<\/a> problems due to disruptions in the area where they live. That can happen for various reasons.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, a recent power outage could cause problems with internet services. As a result, it might take a while before you <a href=\"https:\/\/routerctrl.com\/internet-goes-in-and-out\/\">get your internet connection back<\/a>. In addition, Xfinity might be performing regular maintenance or facing issues in your area.<\/span><\/p>\n<p><strong>Recommended reading:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/routerctrl.com\/xfinity-router-blinking-blue\/\">Xfinity Router Blinking Blue: How to Fix It?<\/a><\/li>\n<li><a href=\"https:\/\/routerctrl.com\/xfinity-router-blinking-orange\/\">Xfinity Router Blinking Orange: Meaning and How to Fix It<\/a><\/li>\n<li><a href=\"https:\/\/routerctrl.com\/xfinity-router-blinking-white\/\">Xfinity Router Blinking White: How to Fix It?<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To check what is happening around you, you can go to the official Xfinity website and <a href=\"https:\/\/routerctrl.com\/comcast-xfinity-router-login\/\">log into your account<\/a>. Then, you should find the Services section and click on the Status Center. Alternatively, you could go to the Xfinity Status Center using <\/span><a href=\"https:\/\/www.xfinity.com\/support\/status\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">this link<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No matter which method you choose, you\u2019ll easily be able to get information on any outages in your area. Moreover, Xfinity will usually notify you of the status of the outage. If you can\u2019t find that kind of information on the website, you could contact Xfinity customer support and ask them.<\/span><\/p>\n<h3>2. You Can\u2019t Access the Internet due to Outstanding Balance<\/h3>\n<p><span style=\"font-weight: 400;\">Did you forget to pay your internet bills? That is a common reason why your Wi-Fi isn\u2019t working even though everything is in order. You can check your situation by logging into your Xfinity account. Then, you can click on the <\/span><b>Overview<\/b><span style=\"font-weight: 400;\"> tab and choose <\/span><b>View Bill Details<\/b><span style=\"font-weight: 400;\">. You will then receive a PDF version of your last bill. You should check its date.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your last bill was from a few months ago, Xfinity might have discontinued your services. Luckily, you\u2019ll be able to get your services back within 24 hours of paying your dues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another way of finding information about unpaid dues is by going to the <\/span><b>Billing<\/b><span style=\"font-weight: 400;\"> section of <\/span><b>My Account<\/b><span style=\"font-weight: 400;\">. Then, you can select <\/span><b>View Bill Details<\/b><span style=\"font-weight: 400;\"> for more information.<\/span><\/p>\n<h3>3. You Used Up All Your Data<\/h3>\n<p><span style=\"font-weight: 400;\">In case you have a data cap, there\u2019s a chance that you don\u2019t have an internet connection because you used up all of the data available for your plan. You can check your data consumption by going to the Xfinity website and logging into your account. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you go into the <\/span><b>My Account<\/b><span style=\"font-weight: 400;\"> section, you can find what you\u2019re looking for under <\/span><b>Monthly Data Usage<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alternatively, you can use the app to check your consumption. The application is available for both Android and IOS customers. Once you open the app, you\u2019ll find the<\/span><b> Internet<\/b><span style=\"font-weight: 400;\"> tab in the top left menu. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll also find the section in the <\/span><b>Overview<\/b><span style=\"font-weight: 400;\"> screen. Then, you should look for data usage written somewhere at the bottom. Tap it to see your current and previous data usage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In case you frequently experience this kind of issue, you should consider upgrading your internet plan. You can see all of your options on the main Xfinity page.<\/span><\/p>\n<h3>4. There\u2019s a Problem with Your Router<\/h3>\n<p><span style=\"font-weight: 400;\">Now we\u2019re getting to the steps you\u2019d probably go through before doing any of the tasks we mentioned above. Most users are able to solve their Xfinity issues by <a href=\"https:\/\/routerctrl.com\/restart-xfinity-router\/\">simply restarting their router<\/a>. That is why you should start with this step. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To restart the router, you can push the power button on the device or unplug it from the power source. Then, wait a few minutes before turning it on again. You can also use the Xfinity app or your account on the website to reset the modem. You\u2019ll find all the info on that in the <\/span><b>Devices<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6205\" title=\"Router\" src=\"https:\/\/routerctrl.com\/wp-content\/uploads\/2021\/12\/Lights-on-the-Router.jpg\" alt=\"Router\" width=\"699\" height=\"464\" srcset=\"https:\/\/routerctrl.com\/wp-content\/uploads\/2021\/12\/Lights-on-the-Router.jpg 873w, https:\/\/routerctrl.com\/wp-content\/uploads\/2021\/12\/Lights-on-the-Router-300x199.jpg 300w, https:\/\/routerctrl.com\/wp-content\/uploads\/2021\/12\/Lights-on-the-Router-768x510.jpg 768w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If that doesn\u2019t work, you can <a href=\"https:\/\/routerctrl.com\/verizon-fios-box-keeps-rebooting\/\">reboot the router<\/a>. This process will remove any improperly set up features and revert your router back to its original settings. You should take a pin or a pen to push the reboot button which is usually on the back of the device. It\u2019s best to give the device some time to properly reboot.<\/span><\/p>\n<p><strong>Recommended reading:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/routerctrl.com\/xfinity-cable-box-blinking-green-light\/\">How to Fix the Xfinity Cable Box Blinking Green Light?<\/a><\/li>\n<li><a href=\"https:\/\/routerctrl.com\/xfinity-router-blinking-green\/\">How to Fix the Xfinity Router Blinking Green Light Issue?<\/a><\/li>\n<li><a href=\"https:\/\/routerctrl.com\/system-is-not-compatible-with-xfinity-stream\/\">My System Is Not Compatible with Xfinity Stream (Basic Troubleshooting Steps)<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After that, you should take the <a href=\"https:\/\/routerctrl.com\/ethernet-cable-connected-but-no-internet-access\/\">Ethernet cable<\/a> to connect the router to your computer. You can then go to the router configuration page to set your device up again. Once you set everything up just like the first time you\u2019ve used it, you can try connecting your devices to the Wi-Fi network.<\/span><\/p>\n<p><strong>Consider Replacing the Router<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In case you\u2019ve been using your router for years, it\u2019s possible that your device might be too old to perform effectively. Thus, you may have to replace it. Luckily, you\u2019ll be able to find great, <a href=\"https:\/\/routerctrl.com\/comcast-xfinity-compatible-modems\/\">high-quality routers<\/a> that will serve you for years to come!<\/span><\/p>\n<h2>Conclusion on the Xfinity Wi-Fi Troubleshooting<\/h2>\n<p><span style=\"font-weight: 400;\">If all of the cables you connected to the router are working properly, there are a few other things that can cause Wi-Fi issues. Your problem might be external, meaning that Xfinity services could be temporarily unavailable in your area. Furthermore, you might have forgotten to pay your bills or you used up all of your data. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, the router can cause internet connection problems. No matter what your problem was, we hope we helped you solve it! In case you\u2019re still experiencing issues, it\u2019s best that you contact Xfinity customer service.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whenever you experience Wi-Fi issues, the first thing you should do is check whether all of the cables are working properly. In case they are, you\u2019ll have to go through a few steps in troubleshooting the problem. Thankfully, we are here to help you with each one! What is Comcast Xfinity? Are you confused by &#8230; <a title=\"My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions)\" class=\"read-more\" href=\"https:\/\/routerctrl.com\/comcast-xfinity-wi-fi-is-not-working\/\" aria-label=\"Read more about My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions)\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[29],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions) - RouterCtrl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/routerctrl.com\/comcast-xfinity-wi-fi-is-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions) - RouterCtrl\" \/>\n<meta property=\"og:description\" content=\"Whenever you experience Wi-Fi issues, the first thing you should do is check whether all of the cables are working properly. 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What I\u2019m good at is annoying David when we are fishing together. Apparently, you\u2019re not supposed to talk or laugh while fishing \u2013 it scares the fishes.\",\"url\":\"https:\/\/routerctrl.com\/author\/brsckvn\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions) - RouterCtrl","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/routerctrl.com\/comcast-xfinity-wi-fi-is-not-working\/","og_locale":"en_US","og_type":"article","og_title":"My Comcast Xfinity Wi-Fi Is Not Working But the Cables Are (Causes and Solutions) - RouterCtrl","og_description":"Whenever you experience Wi-Fi issues, the first thing you should do is check whether all of the cables are working properly. 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