{"id":9053,"date":"2023-07-26T09:00:22","date_gmt":"2023-07-26T09:00:22","guid":{"rendered":"https:\/\/routerctrl.com\/?p=9053"},"modified":"2023-07-26T13:29:43","modified_gmt":"2023-07-26T13:29:43","slug":"cox-internet-keeps-cutting-out","status":"publish","type":"post","link":"https:\/\/routerctrl.com\/cox-internet-keeps-cutting-out\/","title":{"rendered":"Cox Internet Keeps Cutting Out (Causes and Fixes)"},"content":{"rendered":"
COX internet subscribers have constantly been increasing over the years. Customers can enjoy seamless browsing thanks to the excellent <\/span>COX internet speeds<\/span> with various services and packages like Gigablast. However, <\/span>COX\u2019s services are not always perfect<\/span><\/a>. <\/span><\/p>\n Sometimes your <\/span>internet may constantly be dropping<\/span><\/a>, and you have no clue why. Keep reading as we tackle the possible causes and look for their solutions to help get you back to enjoying COX internet services.<\/span><\/p>\n <\/p>\n Before trying any extreme measures like contacting customer support or <\/span>replacing equipment<\/span><\/a>, inspect your connections and devices.<\/span><\/p>\n It is essential to try and trace the source of the problem to avoid wasting time making adjustments that do not help. <\/span>Constant disconnection<\/span><\/a> can be caused by various devices and cables between your device (the one you\u2019re using to browse the internet) and your ISP’s end.<\/span><\/p>\n Therefore, you can narrow down on the cause by: <\/span><\/p>\n Once you locate the source of your problem, or even if you cannot, try the fixes below.<\/span><\/p>\n With cables almost always out of sight, it is hard to notice any damage or wear out. Also, since cables often connect to devices via ports in the back, it is not easy to notice any loose ones.<\/span><\/p>\n Therefore, you must check on the quality of your cables and conduct <\/span>regular cable maintenance<\/b>. <\/span><\/p>\n If you recently relocated and your new building already had <\/span>pre-installed cables<\/span><\/a>, you should check their quality and state.<\/span><\/p>\n Most houses have cables running in the walls from decades ago, which could be the cause, especially if the <\/span>internet is constantly dropping<\/span><\/a>.<\/span><\/p>\n While at it, ensure that cables going to your modem<\/a> and router (if you have one) are <\/span>firmly connected<\/b>. That includes <\/span>power cable<\/b> connections from the power outlet to the different devices.<\/span><\/p>\n Additionally, inspect all cables for any <\/span>signs of damage<\/b> or wearing out. If the problem is affecting you and your immediate neighbors\u2019 chances are there is a problem with the <\/span>wires outside your home.<\/b><\/p>\n Ensure to schedule a visit by a COX technician and ask them to check the connection running from the cable masts to your home.<\/span><\/p>\n Recommended reading:<\/strong><\/p>\n If you suspect the cables are the problem, consider getting new ones and get the <\/span>Category 5E (CAT5E) cables<\/b> or higher.<\/span><\/p>\n If there is a <\/span>cable splitter<\/b><\/a> or signal amplifier at any point in your cabling, it could be the culprit causing your COX internet to keep cutting out. Try removing the splitter and reconnecting your devices, a standard solution for many Cox users.<\/span><\/p>\n Also, remember to check that the various <\/span>ports<\/span><\/a> are clean and in good condition.<\/span><\/p>\n Sometimes the constant dropping can be because the firmware in any of your devices is malfunctioning.<\/span><\/p>\n Therefore, consider <\/span>restarting your devices<\/span><\/a> if all the cable seems fine and there is still no service outage. <\/span><\/p>\n To reboot your Cox Panoramic Gateway:<\/span><\/p>\n Alternatively, you can use the Cox app with your <\/span>Cox ID<\/b> and <\/span>password<\/b>. <\/span><\/p>\n To reboot using the app;<\/span><\/p>\n <\/p>\n A power cycle can help resolve temporary software glitches and get you back to normal browsing. <\/span><\/p>\n However, if that does not work for you, consider resetting your Gateway settings to undo any recent settings updates that might be the source of the problem.<\/span><\/p>\n To <\/span>reset <\/b>the Panoramic Wi-Fi gateway, use a pin or needle to hold down the reset button at the back of the Gateway. The <\/span>reset button<\/span><\/a> is recessed to prevent accidental presses; therefore, you can quickly identify it.<\/span><\/p>\n After all else has failed, <\/span>resetting<\/span><\/a> any of your devices should be a last resort. That is because a reset will clear all your files and restore your settings to default.<\/span><\/p>\n If the <\/span>speed tests<\/span><\/a> indicate very low speeds, especially from the Cox Gateway, that could mean a service outage. <\/span><\/p>\n You can use the <\/span>Down detector<\/span><\/a> online tool to know if there is a Cox service outage.<\/span><\/p>\n Alternatively, you can register for <\/span>service outage notifications<\/span><\/a> straight to your phone from Cox. The notifications will tell you how long the outage might last and if the outage has been resolved, among other things.<\/span><\/p>\n Once registered for SMS outage notifications, you can <\/span>request updates<\/b> by texting <\/span>UPDATE to 269898.<\/b><\/p>\n You can also check for service outages by logging into <\/span>My Cox account<\/span><\/a> and going to the <\/span>My Account overview<\/b> menu.<\/span><\/p>\n Click on <\/span>My Equipment<\/b>, and if there is an outage, it will indicate at the top of the screen.<\/span><\/p>\n <\/p>\n Often when you contact Cox customer support, they will advise you to get the <\/span>Cox Panoramic Wi-Fi gateway<\/span><\/a>. It would be best to heed this advice as most modems and routers are outdated and cannot handle all the present-day features.<\/span><\/p>\n Additionally, some router models that contain the <\/span>Intel Puma 6 chipset<\/b> have been known to be defective. The chipsets are prone to latency spikes resulting in slow loading pages and streaming speeds. <\/span><\/p>\n There is even a <\/span>class action lawsuit<\/span><\/a> for affected users. Therefore, avoid modems like the Arris SB6190, which are affected.<\/span><\/p>\n The Intel chipset problem has also been reported to affect Intel Puma 7 chipset modems. One way of identifying these modems is by looking for the Intel logo on the packaging.<\/span><\/p>\n You can purchase <\/span>Cox-certified modems<\/span><\/a> and remember to ensure they do not have the Intel Puma chipset.<\/span><\/p>\n Also, <\/span>contact Cox<\/span><\/a> and ask for a Gateway upgrade to have up-to-date equipment and, in turn, reduce internet cutting out issues. <\/span><\/p>\n Cox encourages its subscribers to get gateways with the following features regardless of the internet plan they are on:<\/span><\/p>\n Also, ensure the <\/span>firmware on your Gateway and internet devices is up to date<\/span><\/a>. Outdated software can cause incompatibility issues with various operating systems causing your network to fluctuate constantly.<\/span><\/p>\n If you are using Cox internet via Wi-Fi, you may have signal interference from various objects and appliances around you.<\/span><\/p>\n Wi-Fi signals use frequencies in the same band as most in-home devices. Therefore, ensure devices like <\/span>baby monitors, codeless phones, <\/b>and<\/span> microwaves<\/b> are away from the Gateway. <\/span><\/p>\n If the problem persists when you are specifically on a wireless connection, <\/span>consider moving closer to the Gateway or router<\/span><\/a>Find the Source of the Problem<\/h2>\n
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Check Your Cables<\/h2>\n
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Firmware Malfunction<\/h2>\n
Rebooting the Panoramic Gateway<\/h3>\n
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Resetting the Cox Panoramic Wi-Fi Gateway<\/h3>\n
Check for Service Outages<\/h2>\n
Outdated Software or Incompatible Equipment<\/h2>\n
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Signal Interference<\/h2>\n