{"id":9460,"date":"2023-06-15T11:00:19","date_gmt":"2023-06-15T11:00:19","guid":{"rendered":"https:\/\/routerctrl.com\/?p=9460"},"modified":"2023-06-15T12:17:50","modified_gmt":"2023-06-15T12:17:50","slug":"returning-your-centurylink-modem","status":"publish","type":"post","link":"https:\/\/routerctrl.com\/returning-your-centurylink-modem\/","title":{"rendered":"A Step-By-Step Guide on Returning Your CenturyLink Modem"},"content":{"rendered":"

Are you planning on returning your CenturyLink modem<\/a>? You should know that there are a few things to keep in mind if you want to avoid extra charges. We don\u2019t want you to spend more money than you planned, which is why we have prepared a step-by-step guide on returning your CenturyLink modem!<\/span><\/p>\n

\"Returning<\/p>\n

How to Return Your CenturyLink Modem<\/h2>\n

Step 1: Informing CenturyLink of the Return<\/h3>\n

First of all, you will have to inform the company that you wish to return your equipment. To do that, you\u2019ll need to go into the <\/span>Returns<\/b> section of the official CenturyLink website<\/a>. <\/span><\/p>\n

Then, simply enter your name and address. After that, you will have a couple of options, depending on whether you already have the return label with you and if you own a printer.<\/span><\/p>\n

Step 2: Printing the Return Label<\/h3>\n

The first method of returning your equipment requires a printer. You should go to the UPS site and choose the <\/span>Continue as a Guest<\/b> option. Next, you should go to the <\/span>Returns<\/b> section and just follow the instructions on the website to receive the return label. After that, you will receive the label in the email in PDF form. <\/span><\/p>\n

You should print it and take it with you to the UPS store. Alternatively, some UPS stores offer people the ability to print their labels in the stores. In case you don\u2019t have a printer, you can try that option.<\/span><\/p>\n

Another method for returning the modem is via a QR code scan. Once the UPS system processes your return request, you should receive the code in your email. You should keep in mind that the drop-off only locations don\u2019t have a QR code scanner. Thus, you\u2019ll have to bring the CenturyLink equipment to the nearest UPS store. Once you\u2019re there, you should simply show the store clerk your code, and they will print your return label.<\/span><\/p>\n

Lastly, you can request for UPS to mail the return label to you. In that case, you\u2019ll have to go through the CenturyLink website and request this option. You will receive the label by US mail in a week or two.<\/span><\/p>\n

Step 3: Shipping the Equipment<\/h3>\n

\"shipping<\/p>\n

CenturyLink offers thorough instructions to anyone looking to ship their equipment back to the company. It\u2019s wise to read through them and follow them carefully, as the company will have a right to charge you extra for damaged equipment if you don\u2019t.<\/span><\/p>\n

When you\u2019re packing up your modem, you should make sure that all of the cords that CenturyLink provided you with are also there. In addition, you\u2019ll have to include wireless accessories you received from the company as well. <\/span><\/p>\n

Then, you should take a rigid box with flaps intact and pack your equipment. You can use some kind of soft and cushioning material and wrap it around your devices to ensure that everything stays in place during the shipping process.<\/span><\/p>\n

Next, simply close the box and use strong shipping tape to secure it. It\u2019s best to remove or at least cover any previous shipping label on the box to avoid confusion during the delivery. <\/span><\/p>\n

Then, you should take your label and put it in a shipping pouch. You\u2019ll have to attach that pouch to your box. In case you don\u2019t have the clear pouch, you can also use clear shipping tape and spread it all over the label. Then, take your box to the UPS shipping center near you.<\/span><\/p>\n

Why Are You Returning the Modem?<\/h2>\n

Let\u2019s go over some of the steps and timelines you\u2019ll have to keep in mind, depending on your reasoning for returning the CenturyLink modem.<\/span><\/p>\n

1. You Want to Cancel CenturyLink Services<\/h3>\n

\"Cancel<\/p>\n

If you\u2019re canceling your services, and you rented the CenturyLink modem, you will have to return it within 30 days. The countdown officially starts on the day you cancel the services. In case you don\u2019t do that, you will have to pay for the full retail cost of the modem.<\/span><\/p>\n

In case you have your own modem, and you canceled the CenturyLink services within a month of starting the new services, the company can refund you for the modem. The device has to be in a new, working condition. <\/span><\/p>\n

Furthermore, it has to be shipped to the company within 30 days of the cancelation. On the other hand, if more than a month has already passed, you can return your modem for free, and CenturyLink will recycle it for you.<\/span><\/p>\n

2. You Bought Your Own Modem<\/h3>\n

You can always return the CenturyLink modem you received if you already have one that you want to continue using. The company does recommend you to complete the installation process with your device to make sure that everything works properly before returning the CenturyLink equipment. <\/span><\/p>\n

The process of returning the device is the same as the one we explained to you above. You\u2019ll just need to ensure that you\u2019re returning a modem that\u2019s in good, working condition.<\/span><\/p>\n

3. The CenturyLink Modem is Faulty or Outdated<\/h3>\n

You can return your CenturyLink if it\u2019s too old or broken. However, you\u2019ll need to get the approval of customer support before you send it back to them. <\/span><\/p>\n

You should go to the official CenturyLink site to get in touch with technical support. They will check whether they can repair your modem, or you\u2019d have to send it back.<\/span><\/p>\n

Recommended reading:<\/em><\/strong><\/p>\n