A bad Xfinity internet signal is a problem that the majority of users experience at least once every few months. Luckily, this issue can be quickly resolved! If you follow our simple tips, you’ll get the fast connection back in no time!
Reasons Why You Are Not Getting the Optimal Internet Speed from Xfinity
There are many reasons why Xfinity isn’t providing you with the best possible internet speed. Some of them you can work on, while others will be out of your control. On the upside, most users were able to get their Xfinity internet speed problems fixed in just a few steps.
Get Xfinity to Its Full Speed
To start on a positive note, let’s go over a few possible solutions to your poor internet connection. These tips are for problems that are completely in your control and you’ll be able to solve them in a matter of minutes!
1. The Router
The main culprit for the slow internet is the router. That is why you should start your troubleshooting process with this device. Firstly, you’ll have to check whether everything is properly connected to the router.
Moreover, it’s best that you examine the state of the cables attached to the device. Just like almost anything else, cords can damage or become too old and ineffective over time. That is why you should always make sure that they are in good shape. Thus, get closer to the router and thoroughly examine the state of every cable that is connected to it. If you notice any kind of damage, you should order a new one as soon as possible. Once you get your new cord, you can safely attach it to the router and try out the connection.
Restarting the Router
In case everything is properly connected and in great shape, your next step will be restarting the router. Many devices of this kind have a power button on the back which allows you to quickly turn it on and off. Those that don’t have this kind of switch need to be unplugged from the power source.
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You should keep the router off for a couple of minutes before plugging it back in or pushing the power button. Then, you should give it another few minutes to turn on and connect to all of your devices. Once you see the lights on the router stabilizing, you will be able to test out the connection.
Resetting the Router
If you successfully restarted your router and the device still isn’t providing you with the optimal speed, you might have to resort to a factory reset. As its name states, a factory reset will revert the device back to its original settings. As a result, any bugs or poorly set up features will be gone.
The downside to this action is that it will delete any kind of settings you switched on. Thus, you’ll have to set your router up again. In addition, you will need to connect every device once more as they will disconnect from the router as soon as the factory reset begins. But, it’s one of the best solutions to a slow internet connection and it’s worth trying out.
To reset the router, you’ll have to find the reset button that’s usually in the back of the device. You will need to take a pin, paperclip, or a pen in order to push it. Keep pressing the button until you see the lights on the router flashing.
Then, you can safely release it. Give the router a few minutes before going to the configuration page and setting the router up again. You should keep in mind that you’ll need the router’s username and password to access the configuration page. If you didn’t change these credentials when you first bought it, they will be written at the bottom of the router or on the box it came in.
Moving the Router
Another common reason for a poor internet connection is the location of the router. There are many things that can interfere with the wireless signal. Some of them are walls, ceilings, and large pieces of furniture. To ensure the optimal signal, you should try moving anything that could weaken it further away.
2. Your Household Members
Too many people in the house using up the bandwidth can lead to a slow internet connection. To check whether that’s your issue, you should get online when nobody is at home. If the connection is better, the problem is likely in the number of people using the internet. You can solve this issue by scheduling things that require more bandwidth for times when people aren’t home. In addition, you can set up a timetable with your household members on the usage of online activities that require a stronger signal.
3. The Xfinity Plan
A possible reason your Xfinity is not running at the speed you want it to is because your plan is too weak for your needs. That happens more often than you might think as many people prefer to start with the smallest one and upgrade it only if necessary.
To upgrade your plan, you can go to your account on the official Xfinity website. Then, find the section on changing or upgrading the Xfinity equipment to see what your options are. You can also contact the company’s customer service and discuss the possible upgrade with them.
When There is Nothing You Can Do
Sometimes, your slow internet will be out of your hands. That happens when the internet provider is facing some issues in the area where you live. Thankfully, if it’s a smaller problem, your internet should be up and running in no time. You can check the severity of the issue by contacting Xfinity customer support.
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What’s more, congestions are pretty common when an internet provider starts rapidly increasing the number of customers in a certain area without upgrading their equipment. As a result, the internet could become extremely slow during peak hours. Unfortunately, the only thing you can do in this case is to report the problem to Xfinity and hope that your neighbors will do the same.
While there are causes of slow Xfinity that will be out of your hands, many of them will be easily fixed in just a few minutes! That is why you should try every tip from our article as chances are your problem will be gone for good! If you did and your Xfinity is still not getting full speed, it might be time to contact the company’s customer service and report the issue.
Hey, I’m Jeremy. I hold a bachelor’s degree in information systems, and I’m a certified network specialist. I worked for several internet providers in LA, San Francisco, Sacramento, and Seattle over the past 21 years.
I worked as a customer service operator, field technician, network engineer, and network specialist. During my career in networking, I’ve come across numerous modems, gateways, routers, and other networking hardware. I’ve installed network equipment, fixed it, designed and administrated networks, etc.
Networking is my passion, and I’m eager to share everything I know with you. On this website, you can read my modem and router reviews, as well as various how-to guides designed to help you solve your network problems. I want to liberate you from the fear that most users feel when they have to deal with modem and router settings.
My favorite free-time activities are gaming, movie-watching, and cooking. I also enjoy fishing, although I’m not good at it. What I’m good at is annoying David when we are fishing together. Apparently, you’re not supposed to talk or laugh while fishing – it scares the fishes.